Knowledgebase:
How to take a screenshot
Posted by Chris Valla, Last modified by Chris Valla on 17 February 2016 04:50 PM

Sometimes it's simpler to show someone what's on your screen than it is to explain it. Windows and Mac OS X let you take a picture of the screen so you can save, print, or share what you see. This is referred to as taking a screenshot or screen capture.

NOTE: It is best to provide a screenshot or screen capture of your entire screen, including all open applications and desktop as well as the problem or issue. For Appen Tech Support to best assist, please also make sure that the clock showing the current local time is also included within the screenshot.

 

When submitting a help request ticket:

DO: Provide a screenshot of the entire computer screen that includes:

  • The entire web browser window
  • The date and time of the issue
  • The error or issue that you're seeing

DO NOT:

  • Snip, crop, or resize the screenshot
  • Copy the screenshot into a Word Document, PDF, or Excel file
  • Edit, remove, or alter the whole or parts of the screenshot
  • Upload or share the screenshot to a public image host

 

You can take a screenshot and automatically save it as a file.
Please follow the steps below:

Windows 8.1/10:
  1. Press and hold the Windows logo key and then press the Print Screen key: [Windows logo key] + [PrtScn]
  2. The screen will dim for a moment when the screen is copied and saved as a file in the Screenshots folder (which is in your Pictures folder):
    Screenshots folder
  3. Select this screenshot in ..\Pictures\Screenshots\ when adding it to a help request ticket.

Mac OS X:
Screenshots are saved automatically as .png files on your desktop.

  1. Press and hold the Command and Shift keys, then press 3: [Command ⌘] + [Shift] + [3]
  2. Find and select the screenshot as a .png file on your desktop when adding it to a help request ticket.
 
 
Pro-Tips:
  • On some keyboards, [PrtScn] might appear as [PrtSc] or a similar abbreviation.

  • Certain laptops and other devices don't have a [PrtScn] key or might use a different key combination to take screenshots. Check the manual that came with your laptop or device for more info.